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Revenue from the Unified Communication as a Service (UCaaS) market reached US$ 28.50 billion in 2023. Between 2023 and 2030, market revenue is projected to grow at a CAGR of 15.7%, reaching US$ 112.60 billion.
A cloud delivery service paradigm called Unified Communications as a Service (UCaaS) offers communication and collaborative application services over chat, video, and phone channels. People can use unified communication as a service to convey communication services across national and technological barriers. It increases consumer satisfaction and employee productivity.
Businesses all across the world are implementing the Unified Communication as a Service model to take advantage of services like texting, video and audio conferencing, and other collaboration capabilities. The need for unified communication services has been significantly fueled by improvements in cloud infrastructure. Additionally, the market is anticipated to develop as a result of the rising adoption of Application Program Interfaces (APIs) and Communications Platform as a Service (CPaaS). Additionally, unified communication services are made possible by cutting-edge technology like artificial intelligence (AI), machine learning (ML), voice assistance, and others.
A wide range of technologies and applications have been created for unified communications as a service, which is designed, offered for sale, and supported as a single communications platform. It enables businesses to leverage voice, video, and data integration in a single supported product. Additionally, real-time integration of unified messaging, collaboration, and interactive technology is frequently possible. For instance, a single person can access several communication applications like email, short message service (SMS), video, fax, and audio through a single-user mailbox. These attributes improve the market for unified communication as a service by raising the demand for better communication services.
The market is expanding because to rising demand for 5G high-speed networks and the popularity of BYOD (bring your own device) and mobility. Additionally, the market for UcaaS is expanding due to the increase in migration from traditional systems to cloud-based communication services. The system's interoperability problems, security challenges, and high beginning costs for unified communication as a service, however, prevent the market from expanding. On the other hand, it is projected that during the forecast period, the growing use of cutting-edge technologies in unified communication as a service would offer a wide range of chances for the growth of the Ucaas market size.
Remote work and distributed workforce strategies are made possible by the rising use of smart mobile devices and improvements in collaboration tools. A "Bring Your Own Device" (BYOD) strategy is also being implemented by organizations across all of their business areas. Organizations can increase productivity, enhance internal communication, and cut expenses by using this method. For instance, 85% of businesses, according to Bitglass research, currently allow employees and business partners to use their own devices in the workplace. Key firms would benefit from new market opportunities to diversify their product offers.
Providers of unified communications as a service (UCaaS) ought to have their own, tightly regulated data centers so they can provide security for enterprises' data. However, not all providers of unified communications services have their own data centers. This could raise worries about regulatory risks and data security breaches. The absence of multiple power sources and remote backups may also affect corporate risk and compliance regulations. Reselling services hosted at a third-party data center is another important security issue that restricts the use of unified communication services.
Report Coverage
Global Unified Communication as a Service (UCaaS) research report categorizes the market for global based on various segments and regions, forecasts revenue growth, and analyzes trends in each submarket. Global Unified Communication as a Service (UCaaS) report analyses the key growth drivers, opportunities, and challenges influencing the global market. Recent market developments and Unified Communication as a Service (UCaaS) competitive strategies such as expansion, product launch and development, partnership, merger, and acquisition have been included to draw the competitive landscape in the market. The report strategically identifies and profiles the key Unified Communication as a Service (UCaaS) market players and analyses their core competencies in each global market sub-segments.
Key Points Covered in the Report
Competitive Environment:
The research provides an accurate study of the major organisations and companies operating in the global Unified Communication as a Service (UCaaS) market, along with a comparative evaluation based on their product portfolios, corporate summaries, geographic reach, business plans, Unified Communication as a Service (UCaaS) market shares in specific segments, and SWOT analyses. A detailed analysis of the firms' recent news and developments, such as product development, inventions, joint ventures, partnerships, mergers and acquisitions, strategic alliances, and other activities, is also included in the study. This makes it possible to assess the level of market competition as a whole.
List of Major Market Participants
8x8, Inc., NEC Corporation, RingCentral, Inc., Cisco Systems Inc., Mitel Networks Corp., Microsoft Corporation, Avaya Inc., Genesys, Google LLC (Alphabet), Zoom Video Communications, Inc., ALE International (France), Sify Technologies, Ltd (India), Tata Communications, Ltd. (India), Verizon Communication, Inc (U.S.), Metaswitch Networks Ltd (U.K.), Vonage Holdings Corp. (U.S.).
Primary Target Market
Market Segment:
This study forecasts global, regional, and country revenue from 2019 to 2030. INFINITIVE DATA EXPERT has segmented the global Unified Communication as a Service (UCaaS) market based on the below-mentioned segments:
Global Unified Communication as a Service (UCaaS) Market, By Component
Telephony
Unified Messaging
Conferencing
Collaborative Platform and Application
Global Unified Communication as a Service (UCaaS) market, By Industry Vertical
Media and Entertainment
BFSI
IT and Telecom
Healthcare
Automotive and Transportation
Others
Global Unified Communication as a Service (UCaaS) Market, By Deployment Model
Managed Service
Hosted/Cloud Service
Global Unified Communication as a Service (UCaaS) market, Regional Analysis
A cloud delivery service paradigm called Unified Communications as a Service (UCaaS) offers communication and collaborative application services over chat, video, and phone channels. People can use unified communication as a service to convey communication services across national and technological barriers. It increases consumer satisfaction and employee productivity.
Businesses all across the world are implementing the Unified Communication as a Service model to take advantage of services like texting, video and audio conferencing, and other collaboration capabilities. The need for unified communication services has been significantly fueled by improvements in cloud infrastructure. Additionally, the market is anticipated to develop as a result of the rising adoption of Application Program Interfaces (APIs) and Communications Platform as a Service (CPaaS). Additionally, unified communication services are made possible by cutting-edge technology like artificial intelligence (AI), machine learning (ML), voice assistance, and others.
A wide range of technologies and applications have been created for unified communications as a service, which is designed, offered for sale, and supported as a single communications platform. It enables businesses to leverage voice, video, and data integration in a single supported product. Additionally, real-time integration of unified messaging, collaboration, and interactive technology is frequently possible. For instance, a single person can access several communication applications like email, short message service (SMS), video, fax, and audio through a single-user mailbox. These attributes improve the market for unified communication as a service by raising the demand for better communication services.
The market is expanding because to rising demand for 5G high-speed networks and the popularity of BYOD (bring your own device) and mobility. Additionally, the market for UcaaS is expanding due to the increase in migration from traditional systems to cloud-based communication services. The system's interoperability problems, security challenges, and high beginning costs for unified communication as a service, however, prevent the market from expanding. On the other hand, it is projected that during the forecast period, the growing use of cutting-edge technologies in unified communication as a service would offer a wide range of chances for the growth of the Ucaas market size.
Remote work and distributed workforce strategies are made possible by the rising use of smart mobile devices and improvements in collaboration tools. A "Bring Your Own Device" (BYOD) strategy is also being implemented by organizations across all of their business areas. Organizations can increase productivity, enhance internal communication, and cut expenses by using this method. For instance, 85% of businesses, according to Bitglass research, currently allow employees and business partners to use their own devices in the workplace. Key firms would benefit from new market opportunities to diversify their product offers.
Providers of unified communications as a service (UCaaS) ought to have their own, tightly regulated data centers so they can provide security for enterprises' data. However, not all providers of unified communications services have their own data centers. This could raise worries about regulatory risks and data security breaches. The absence of multiple power sources and remote backups may also affect corporate risk and compliance regulations. Reselling services hosted at a third-party data center is another important security issue that restricts the use of unified communication services.
Report Coverage
Global Unified Communication as a Service (UCaaS) research report categorizes the market for global based on various segments and regions, forecasts revenue growth, and analyzes trends in each submarket. Global Unified Communication as a Service (UCaaS) report analyses the key growth drivers, opportunities, and challenges influencing the global market. Recent market developments and Unified Communication as a Service (UCaaS) competitive strategies such as expansion, product launch and development, partnership, merger, and acquisition have been included to draw the competitive landscape in the market. The report strategically identifies and profiles the key Unified Communication as a Service (UCaaS) market players and analyses their core competencies in each global market sub-segments.
| REPORT ATTRIBUTES | DETAILS |
|---|---|
| Study Period | 2017-2030 |
| Base Year | 2022 |
| Forecast Period | 2022-2030 |
| Historical Period | 2017-2021 |
| Unit | Value (USD Billion) |
| Key Companies Profiled | 8x8, Inc., NEC Corporation, RingCentral, Inc., Cisco Systems Inc., Mitel Networks Corp., Microsoft Corporation, Avaya Inc., Genesys, Google LLC (Alphabet), Zoom Video Communications, Inc., ALE International (France), Sify Technologies, Ltd (India), Tata Communications, Ltd. (India), Verizon Communication, Inc (U.S.), Metaswitch Networks Ltd (U.K.), Vonage Holdings Corp. (U.S.). |
| Segments Covered | • By Product |
| Customization Scope | Free report customization (equivalent to up to 3 analyst working days) with purchase. Addition or alteration to country, regional & segment scope |
Key Points Covered in the Report
- Market Revenue of Unified Communication as a Service (UCaaS) Market from 2021 to 2030.
- Market Forecast for Unified Communication as a Service (UCaaS) Market from 2021 to 2030.
- Regional Market Share and Revenue from 2021 to 2030.
- Country Market share within region from 2021 to 2030.
- Key Type and Application Revenue and forecast.
- Company Market Share Analysis, Unified Communication as a Service (UCaaS) competitive scenario, ranking, and detailed company
profiles. - Market driver, restraints, and detailed COVID-19 impact on Unified Communication as a Service (UCaaS)
Market
Competitive Environment:
The research provides an accurate study of the major organisations and companies operating in the global Unified Communication as a Service (UCaaS) market, along with a comparative evaluation based on their product portfolios, corporate summaries, geographic reach, business plans, Unified Communication as a Service (UCaaS) market shares in specific segments, and SWOT analyses. A detailed analysis of the firms' recent news and developments, such as product development, inventions, joint ventures, partnerships, mergers and acquisitions, strategic alliances, and other activities, is also included in the study. This makes it possible to assess the level of market competition as a whole.
List of Major Market Participants
8x8, Inc., NEC Corporation, RingCentral, Inc., Cisco Systems Inc., Mitel Networks Corp., Microsoft Corporation, Avaya Inc., Genesys, Google LLC (Alphabet), Zoom Video Communications, Inc., ALE International (France), Sify Technologies, Ltd (India), Tata Communications, Ltd. (India), Verizon Communication, Inc (U.S.), Metaswitch Networks Ltd (U.K.), Vonage Holdings Corp. (U.S.).
Primary Target Market
- Market Players of Unified Communication as a Service (UCaaS)
- Investors
- End-users
- Government Authorities
- Consulting And Research Firm
- Venture capitalists
- Third-party knowledge providers
- Value-Added Resellers (VARs)
Market Segment:
This study forecasts global, regional, and country revenue from 2019 to 2030. INFINITIVE DATA EXPERT has segmented the global Unified Communication as a Service (UCaaS) market based on the below-mentioned segments:
Global Unified Communication as a Service (UCaaS) Market, By Component
Telephony
Unified Messaging
Conferencing
Collaborative Platform and Application
Global Unified Communication as a Service (UCaaS) market, By Industry Vertical
Media and Entertainment
BFSI
IT and Telecom
Healthcare
Automotive and Transportation
Others
Global Unified Communication as a Service (UCaaS) Market, By Deployment Model
Managed Service
Hosted/Cloud Service
Global Unified Communication as a Service (UCaaS) market, Regional Analysis
- Europe: Germany, Uk, France, Italy, Spain, Russia, Rest of Europe
- The Asia Pacific: China,Japan,India,South Korea,Australia,Rest of Asia Pacific
- South America: Brazil, Argentina, Rest of South America
- Middle East & Africa: UAE, Saudi Arabia, Qatar, South Africa, Rest of Middle East & Africa
About This Research
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