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In 2022, the market size for hosted PBX was assessed at USD 5.98 billion, and it is anticipated to reach USD 17.37 billion by 2028. This represents a compound annual growth rate (CAGR) of 15.30% from 2023 to 2030.
Hosted private branch exchanges (PBXs) are private branch exchange systems that are designed, maintained, and managed by a different service provider than the original supplier. Employees who use their own connectivity devices to connect to the office while working from home or telecommuting can reap the benefits of hosted PBX as long as they are on board with the system. In addition to mobility and integrated communication, these characteristics have the potential to drive growth in the global market. Businesses who want a centralised and reliable phone system but do not want to deal with the hassles of on-site setup and the expenses of ongoing maintenance are increasingly turning to hosted PBX since it is a trustworthy and acceptable solution. This is contributing to the expansion of the sector. The increase in the number of businesses looking to reduce their overall infrastructure costs will drive growth in the hosted PBX market.
A hosted private branch exchange, sometimes known as a hosted PBX, is a form of telephone exchange that is conceived, implemented, and managed by an independent service provider. It is an internet protocol (IP) telephone service that is completely provided and accessed through the internet. Because the system is maintained in the cloud, the maintenance of the system's software, hardware, and operating system falls under the purview of the service provider. The fact that the technology is hosted on the cloud enables it to provide assistance for the many places where the company has branches. The organisation is able to work more easily and effectively as a result of the mobility and integrated communication that is provided by hosted PBX.
With a hosted PBX, workers can be connected to the office phone system even while they are working remotely, such as from their homes or on their mobile devices. Call switching and routing is something that individual service providers do at their own sites. These kinds of systems are able to function over PSTN as well as VoIP networks. On an automated attendant phone system, calls can be transferred, put on hold, conference calls can be organised, and the phone can be answered by an automated attendant who can route callers to various departments within an organisation. All of these features are similar to those found on traditional phone systems. The essential solutions can be provided by hosted PBX service providers according to the requirements of the business, which can range from a single user located within an office to several users located across various continents.
The global banking system has undergone significant transformations as a direct consequence of the global financial crisis. In all of the world's economies, the regulatory standards have become more stringent, the quality of the client experience has emerged as the true differentiator in the banking industry, and the flow of global money has shifted towards emerging markets. Because of the growing number of complaints, the banks need to place increased emphasis on maintaining their existing customer base in order to stay successful. The financial industry needs to usher in revolutionary changes by modernising their products, services, and processes in order to accommodate to the fast-paced environment that exists today. They are required to raise operational efficiencies, make corporate procedures clear, and win the trust and loyalty of customers. It is no longer sufficient to deliver services that are straightforward and automated. In order to foster customer loyalty and increase profits, businesses in the financial sector need to anticipate their customers' demands and provide an engaging user experience.
Report Coverage
Global Hosted PBX research report categorizes the market for global based on various segments and regions, forecasts revenue growth, and analyzes trends in each submarket. Global Hosted PBX report analyses the key growth drivers, opportunities, and challenges influencing the global market. Recent market developments and Hosted PBX competitive strategies such as expansion, product launch and development, partnership, merger, and acquisition have been included to draw the competitive landscape in the market. The report strategically identifies and profiles the key Hosted PBX market players and analyses their core competencies in each global market sub-segments.
Key Points Covered in the Report
Competitive Environment:
The research provides an accurate study of the major organisations and companies operating in the global Hosted PBX market, along with a comparative evaluation based on their product portfolios, corporate summaries, geographic reach, business plans, Hosted PBX market shares in specific segments, and SWOT analyses. A detailed analysis of the firms' recent news and developments, such as product development, inventions, joint ventures, partnerships, mergers and acquisitions, strategic alliances, and other activities, is also included in the study. This makes it possible to assess the level of market competition as a whole.
List of Major Market Participants
Cisco Systems (US), AT&T (US), Avaya (US), BT Group (UK), Mitel Networks (Canada), 8x8 (US), Polycom (US), Comcast Business (US), MegaPath (US), CenturyLink (US), RingCentral (US), and XO Communications (US). The other players include Ozonetel (India), Nexge Technologies (India), BullsEye Telecom (US), TPx Communications (US), Telesystem (US), OneConnect (Canada), InterGlobe Communications (US), 3CX (Turkey), Star2Star Communications (US), Nextiva (US), NovoLink Communications (US), Datavo (US), and Digium (US)
Primary Target Market
Market Segment:
This study forecasts global, regional, and country revenue from 2019 to 2030. INFINITIVE DATA EXPERT has segmented the global Hosted PBX market based on the below-mentioned segments:
Global Hosted PBX Market, By Component
Solution
Services
Global Hosted PBX market, By Service
Virtual Deployment and Setup
Network Traffic Management
Virtual Assistance and Support
Configuration and Change Management
Bandwidth Management and Optimization
Online Charging Services
Emergency Call Routing Services
Compliance Management Services
Protocol Management Services
Global Hosted PBX Market, By Vertical
IT
BFSI
Healthcare
Manufacturing
Retail
Government and Public Sector
Education
Others
Global Hosted PBX market, Regional Analysis
Hosted private branch exchanges (PBXs) are private branch exchange systems that are designed, maintained, and managed by a different service provider than the original supplier. Employees who use their own connectivity devices to connect to the office while working from home or telecommuting can reap the benefits of hosted PBX as long as they are on board with the system. In addition to mobility and integrated communication, these characteristics have the potential to drive growth in the global market. Businesses who want a centralised and reliable phone system but do not want to deal with the hassles of on-site setup and the expenses of ongoing maintenance are increasingly turning to hosted PBX since it is a trustworthy and acceptable solution. This is contributing to the expansion of the sector. The increase in the number of businesses looking to reduce their overall infrastructure costs will drive growth in the hosted PBX market.
A hosted private branch exchange, sometimes known as a hosted PBX, is a form of telephone exchange that is conceived, implemented, and managed by an independent service provider. It is an internet protocol (IP) telephone service that is completely provided and accessed through the internet. Because the system is maintained in the cloud, the maintenance of the system's software, hardware, and operating system falls under the purview of the service provider. The fact that the technology is hosted on the cloud enables it to provide assistance for the many places where the company has branches. The organisation is able to work more easily and effectively as a result of the mobility and integrated communication that is provided by hosted PBX.
With a hosted PBX, workers can be connected to the office phone system even while they are working remotely, such as from their homes or on their mobile devices. Call switching and routing is something that individual service providers do at their own sites. These kinds of systems are able to function over PSTN as well as VoIP networks. On an automated attendant phone system, calls can be transferred, put on hold, conference calls can be organised, and the phone can be answered by an automated attendant who can route callers to various departments within an organisation. All of these features are similar to those found on traditional phone systems. The essential solutions can be provided by hosted PBX service providers according to the requirements of the business, which can range from a single user located within an office to several users located across various continents.
The global banking system has undergone significant transformations as a direct consequence of the global financial crisis. In all of the world's economies, the regulatory standards have become more stringent, the quality of the client experience has emerged as the true differentiator in the banking industry, and the flow of global money has shifted towards emerging markets. Because of the growing number of complaints, the banks need to place increased emphasis on maintaining their existing customer base in order to stay successful. The financial industry needs to usher in revolutionary changes by modernising their products, services, and processes in order to accommodate to the fast-paced environment that exists today. They are required to raise operational efficiencies, make corporate procedures clear, and win the trust and loyalty of customers. It is no longer sufficient to deliver services that are straightforward and automated. In order to foster customer loyalty and increase profits, businesses in the financial sector need to anticipate their customers' demands and provide an engaging user experience.
Report Coverage
Global Hosted PBX research report categorizes the market for global based on various segments and regions, forecasts revenue growth, and analyzes trends in each submarket. Global Hosted PBX report analyses the key growth drivers, opportunities, and challenges influencing the global market. Recent market developments and Hosted PBX competitive strategies such as expansion, product launch and development, partnership, merger, and acquisition have been included to draw the competitive landscape in the market. The report strategically identifies and profiles the key Hosted PBX market players and analyses their core competencies in each global market sub-segments.
| REPORT ATTRIBUTES | DETAILS |
|---|---|
| Study Period | 2017-2030 |
| Base Year | 2022 |
| Forecast Period | 2022-2030 |
| Historical Period | 2017-2021 |
| Unit | Value (USD Billion) |
| Key Companies Profiled | Cisco Systems (US), AT&T (US), Avaya (US), BT Group (UK), Mitel Networks (Canada), 8x8 (US), Polycom (US), Comcast Business (US), MegaPath (US), CenturyLink (US), RingCentral (US), and XO Communications (US). The other players include Ozonetel (India), Nexge Technologies (India), BullsEye Telecom (US), TPx Communications (US), Telesystem (US), OneConnect (Canada), InterGlobe Communications (US), 3CX (Turkey), Star2Star Communications (US), Nextiva (US), NovoLink Communications (US), Datavo (US), and Digium (US) |
| Segments Covered | • By Product |
| Customization Scope | Free report customization (equivalent to up to 3 analyst working days) with purchase. Addition or alteration to country, regional & segment scope |
Key Points Covered in the Report
- Market Revenue of Hosted PBX Market from 2021 to 2030.
- Market Forecast for Hosted PBX Market from 2021 to 2030.
- Regional Market Share and Revenue from 2021 to 2030.
- Country Market share within region from 2021 to 2030.
- Key Type and Application Revenue and forecast.
- Company Market Share Analysis, Hosted PBX competitive scenario, ranking, and detailed company
profiles. - Market driver, restraints, and detailed COVID-19 impact on Hosted PBX
Market
Competitive Environment:
The research provides an accurate study of the major organisations and companies operating in the global Hosted PBX market, along with a comparative evaluation based on their product portfolios, corporate summaries, geographic reach, business plans, Hosted PBX market shares in specific segments, and SWOT analyses. A detailed analysis of the firms' recent news and developments, such as product development, inventions, joint ventures, partnerships, mergers and acquisitions, strategic alliances, and other activities, is also included in the study. This makes it possible to assess the level of market competition as a whole.
List of Major Market Participants
Cisco Systems (US), AT&T (US), Avaya (US), BT Group (UK), Mitel Networks (Canada), 8x8 (US), Polycom (US), Comcast Business (US), MegaPath (US), CenturyLink (US), RingCentral (US), and XO Communications (US). The other players include Ozonetel (India), Nexge Technologies (India), BullsEye Telecom (US), TPx Communications (US), Telesystem (US), OneConnect (Canada), InterGlobe Communications (US), 3CX (Turkey), Star2Star Communications (US), Nextiva (US), NovoLink Communications (US), Datavo (US), and Digium (US)
Primary Target Market
- Market Players of Hosted PBX
- Investors
- End-users
- Government Authorities
- Consulting And Research Firm
- Venture capitalists
- Third-party knowledge providers
- Value-Added Resellers (VARs)
Market Segment:
This study forecasts global, regional, and country revenue from 2019 to 2030. INFINITIVE DATA EXPERT has segmented the global Hosted PBX market based on the below-mentioned segments:
Global Hosted PBX Market, By Component
Solution
Services
Global Hosted PBX market, By Service
Virtual Deployment and Setup
Network Traffic Management
Virtual Assistance and Support
Configuration and Change Management
Bandwidth Management and Optimization
Online Charging Services
Emergency Call Routing Services
Compliance Management Services
Protocol Management Services
Global Hosted PBX Market, By Vertical
IT
BFSI
Healthcare
Manufacturing
Retail
Government and Public Sector
Education
Others
Global Hosted PBX market, Regional Analysis
- Europe: Germany, Uk, France, Italy, Spain, Russia, Rest of Europe
- The Asia Pacific: China,Japan,India,South Korea,Australia,Rest of Asia Pacific
- South America: Brazil, Argentina, Rest of South America
- Middle East & Africa: UAE, Saudi Arabia, Qatar, South Africa, Rest of Middle East & Africa
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